Associate Field Manager job at GiveDirectly | Apply Now

Responsibilities:

Field management (20%)

• Meet with Field Manager at least monthly to align on any adjustments to workplan.

• Meet with field teams in the morning to align on plan for the day and problem-solve field challenges.

• Coordinate team approach for village surveys each day to maximize efficiency and productivity. Ensure teams get to the field on time

• Track FO productivity & quality of service, including reviewing operational reports each week; discuss team and individual performance weekly with FOs and FM; own course correction if metrics are slipping.

• Keep senior management informed of key risks to workplan (e.g. village-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.).

• Weekly meeting with other members of field management (FM, AFMs) in order to discuss challenges in the field and propose solutions.

Data collection and process improvement (20%)

• Collect surveys ~ 1-2 days a week in order to help teams achieve targets and to help identify areas for improvement.

• Vet new versions of surveys, including impact on field staff productivity, and recommend survey improvements as necessary (e.g. potential process gaps).

• Raise ideas for continuous improvement to the enrollment process /recipient experience; execute process improvements and ideas raised by the FM / PM.

Quality control (15%)

• Monitor and ensure quality control while the field staff conduct surveys. 

• Periodically check and review FO data collection in the field. Coach staff to correct any issues observed.

• Spend 1-2 day resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)

Field Officer management and development (15%)

• Coach FOs on challenges that come up in the field. Provide additional case-specific input as requested by FO (e.g. ambiguity around potential impostor). Exercise judgment and escalate recurring issues or questions to FM to align on approach.

• Coach FOs who are underperforming and provide disciplinary measures if necessary. Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives.

• Spend 1-2 days shadowing staff in order to identify areas for improvement and professional development, particularly during staff training.

• Conduct monthly performance check-ins with direct reports and quarterly  performance reviews.

Other (10 %)

• Arrange interview logistics and conduct interviews for new FOs. Recommend potential hires to FM for final approval.  This will apply primarily to the Generalist AFM.

• Provide initial training to newly hired FOs and on-going professional development to staff.

• Participate in meetings with district, county, and sub-country officials as necessary. Represent GiveDirectly in the field and manage daily communication with local village and parish leaders.

• Assist PM and FM with hosting journalists, donors, and other external parties.

• Assist PM and FM with communicating and executing new projects/pilots/technologies (e.g. software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.).

• Assist with response to “crisis” events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.) This will generally be the responsibility of the Generalist AFM. Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives.

Administration (20%)

• Spend 1 day a week in the head office in order to complete administrative tasks and meetings

• Ensure all allowance requests and spent allowance requests are submitted correctly and promptly

• Ensure timecards are accurately submitted in a timely fashion

• Process leave requests so as not to conflict with work planning and operations

• Resolve miscellaneous equipment requests

• Participate in a weekly field management forum to problem solve and collaborate on work planning