Assistant Relationship Manager job at NCBA Bank | Apply Now

Financial ( 50%)

• Responsible for the growth of the Personal Banking banking business portfolio to ensure set targets for portfolio growth, income and quality are achieved.

• Prospect and recruit new Personal Banking customers, understanding their needs and requirements and recommending appropriate products/services

• Achieve the set monthly and annual Personal banking targets for all the products.

• Develop more Personal Banking business from the existing clientele, i.e. increase share of wallet by cross selling all banking products to all the existing and potential branch customers.

• Monitor market conditions and trends and constantly give feedback to management for decision making.

• Assist in identifying Personal banking customer needs not met by existing products and services and the implementation of new products and services.

• Grow existing Personal banking customer relationships and establish new ones for the branch

• Relationship management of Personal r business progress.

• Manage and monitor the Personal asset portfolio to ensure that Non-Performing loans (NPLs) are kept within the set targets.

• Work with the Branch Managers and Assistant Relationship Managers – Personal Banking at the branches to plan and coordinate Personal Banking business and other sales activities/initiatives.

• Cross-sell all NCBA products and services

Internal business processes (20%)

• Ensure that all documentation and transactions are in line with local and regulatory anti-money laundering and KYC requirements, in order to comply with KYC

• Risk Management of existing and new portfolio/ customers to ensure a non-impaired asset and KYC compliant liability book.

• Customer account maintenance including management of inactive and overdrawn accounts.

• Achieve a minimum of ‘Satisfactory/Acceptable’ audit rating through continuous assessment and prompt closure of all audit exceptions sighted.

• Ensure timely monitoring and closure of annual reviews 2 months before expiry and recommend necessary action to management.

• Prepare and submit reports to the relevant stakeholders within agreed format and timelines (daily, weekly, monthly, and quarterly).

Customer ( 20%)

• Timely and effective use of CRM system to manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction

• Timely and effective use of Credit Quest (CQ) system to ensure TAT standards for customer Credit processing are achieved as per agreed SLAs.

• Work closely with the Credit analysis team to structure appropriate customer deals and offer the best solutions to the clients.

Learning and growth (10%)

• Conduct periodic trainings to all staff on all SME banking products & Services.

• Proactively manage own learning and development by attaining required learning hours

• Build and maintain team work

• Participate in resource planning, setting performance objectives and providing regular feedback.

• Adhere to annual leave plan as agreed with line manager.

• Any other duties as assigned by the Line managers