Assistant Manager, Brokers job at Britam | Apply Now

Key Responsibilities.

1. Broker Relationship Management:

   • Build and maintain strong relationships with existing and potential brokers.

   • Provide support to brokers by addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.

   • Conduct regular meetings with brokers to discuss business performance, market trends, and upcoming opportunities.

   • Deliver an outstanding customer experience as per Britam’s Service standards and Britam’s Customer Service Charter.

2. Business Development:

   • Identify and recruit new brokers to expand the distribution network.

   • Drive new business growth and build critical mass within agreed timeframes as per the business strategy.

   • Develop and implement strategies to increase sales through the broker channel.

   • Collaborate with brokers to create and execute sales plans aligned with organizational goals.

3. Training and Development:

   • Conduct training sessions for brokers on new products, underwriting guidelines, and other relevant topics.

   • Ensure that brokers have a comprehensive understanding of Britam's products and services.

4. Market Intelligence:

   • Stay informed about industry trends, competitor activities, and market developments.

   • Provide feedback to the management team on market dynamics and recommend adjustments to the broker channel strategy accordingly.

5. Performance Achievement and Monitoring:

   • Drive achievement of performance sales targets

   • Monitor internal performance targets for brokers and monitor their performance against agreed-upon metrics and take performance achievement measures.

   • Analyze sales data to identify areas for improvement and take corrective actions as needed.

6. Compliance:

   • Ensure that the broker channel complies with regulatory requirements and Britam's policies.

   • Conduct periodic audits to verify compliance and address any non-compliance issues promptly.

7.     Product Knowledge:

• Stay up-to-date with the company's products, services, and underwriting guidelines.

• Provide training and support to brokers on new products and updates.

8.     Reporting:

• Generate regular reports on broker performance, market trends, and business development activities.

• Present findings to senior management and recommend strategic adjustments.

9.     Perform any other duties as assigned from time to time.

Key Performance Measures.

• As described in your Personal Score Card.

Working Relationships

 Internal Relationships:

• Responsible for staff working under this position

• Required to liaise and work closely with the other departments as may be necessary

External Relationships:

• All Brokers

• Insurance sector players

• Insurance Regulatory Authority