Assistant IT Officer job at United Nations High Commissioner for Refugees (UNHCR) | Apply Now

Responsibilities:

• Oversee daily Business-As-Usual operational IT matters, including incident, problem, change, service request, and asset management – following ITIL principles and DIST Standard Operating Procedures and guidelines.

• Participate in the assessment of operational and security infrastructure needs in each UNHCR office in the area of responsibility (AOR).

• Support the implementation of the IT operations plan and thereafter ensures that all equipment is always in good working conditions as to meet the IT needs of the office(s).

• Discuss infrastructure needs with the IT Officer and Head of office in the AOR and provide input for the budget submission.

• Monitor and coordinate the work of local IT staff as directed by the IT Officer or Head of Offices in accordance with the standards set by DIST/HQ.

• Maintain accurate inventory of all IT equipment for the AOR and ensure relevant Asset Management policies and guidelines are followed and the ITSM databases are up to date.

• Provide coaching and training to local IT staff and users. Draft procedures and instructions to promote a better understanding of the use of the IT equipment – using shared resources on the Intranet, when available.

• Participate in the assessment of security related projects in coordination with the Field Security Officer and assist in the formulation of recommendations on security communications.

• Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.

• Provide accurate and timely information on operational status and reports to management,

• Liaise with Registration and Information Management colleagues to ensure their IT needs are met.

• Liaise with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR telecommunications networks are granted.

• Actively participate in IT related meetings to ensure that all decisions taken meet UNHCR’s operational and security requirements.

• Liaise directly with end users to clarify, analyse, and resolve reported issues, delivering high standards of customer service.

• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

• Perform other related duties as required.