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Assistant IT Officer job at Office Of The Prime Minister | Apply Now
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in Assistant IT Officer job at Office Of The Prime Minister
Kampala, Uganda
Full-time
The Prime Minister is the Leader of Government Business in Parliament established by the Constitution of Uganda under 108 A. This specifies, in addition, that the Premier is responsible for coordination and implementation of Government Policies across Ministries, Departments and other Public Institutions.
Assistant IT Officer job at Office Of The Prime Minister
Office Of The Prime Minister
An Assistant IT Officer plays a vital role in supporting the IT department's operations, ensuring that all technological systems and infrastructure function effectively. This role involves a mix of technical support, system maintenance, and user assistance.Applications should be addressed to the Permanent Secretary, Office of the Prime Minister, P.O. Box 341, KAMPALA.
All application letters should include: Copies of Academic Certificates, Record of experience, detailed Curriculum Vitae(CV), Personal Contact addresses e.g. phone contacts, e-mail addresses, and a recent passport photograph of the applicant and contacts of three referees.
The applicant should be a person of high moral character and integrity, willing to work in remote rural settlements and should apply for only one (1) Post.
All applicants must quote the Reference Number of the post advertised, indicate the reference number on the top left hand side corner of the application letter, envelop, seal it and submit the application to the Human Resource Management Department, Open Registry 3rd Floor, Office of the Prime Minister.
Only Certified Transcripts and Certificates will be considered.
Applicants should access the details of each post including person and job specifications from the OPM Website at www.opm.go.ug or Office of the Prime Minister Headquarters, 1st Floor Notice Board or from all Regional Refuge Desks.
Technical Support:
Help Desk Assistance: Providing first-level support for IT-related issues, including troubleshooting hardware and software problems.
User Assistance: Assisting users with setting up and using IT equipment and software applications.
Remote Support: Offering remote support for offsite employees or for issues that can be resolved without physical presence.
System Maintenance:
Regular Updates: Ensuring that operating systems, applications, and security software are up to date.
System Monitoring: Monitoring system performance and network activity to identify and resolve issues proactively.
Backup Management: Performing regular data backups and ensuring data integrity and availability.
Network Management:
Network Support: Assisting in the setup, maintenance, and troubleshooting of the organization's network infrastructure, including LAN, WAN, and VPN.
Connectivity Issues: Resolving network connectivity issues and ensuring stable and secure network access for all users.
Hardware Management:
Equipment Installation: Setting up and configuring new IT equipment such as computers, printers, and network devices.
Hardware Maintenance: Performing regular maintenance on IT hardware to ensure optimal performance and longevity.
Inventory Management: Keeping an inventory of IT equipment and managing asset records.
Security and Compliance:
Security Protocols: Implementing and enforcing IT security protocols to protect the organization's data and systems.
Threat Monitoring: Monitoring for security threats and responding to incidents, including malware, phishing, and unauthorized access.
Compliance: Assisting in ensuring compliance with relevant IT policies, standards, and regulations.
Software Management:
Installation and Configuration: Installing and configuring software applications as required by the organization.
License Management: Managing software licenses and ensuring compliance with licensing agreements.
User Training: Providing training and guidance to users on software applications and IT best practices.
Documentation and Reporting:
Technical Documentation: Maintaining detailed documentation of IT systems, configurations, and procedures.
Incident Reporting: Recording and reporting IT incidents and resolutions in a ticketing system or log.
Performance Reports: Assisting in the preparation of reports on system performance, security incidents, and IT projects.
Project Support:
IT Projects: Assisting in the planning and execution of IT projects, including system upgrades, migrations, and new implementations.
Collaboration: Working with other IT staff and departments to support project initiatives and achieve organizational goals.
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Degree: An associate or bachelor’s degree in Information Technology, Computer Science, or a related field.
Certifications: Relevant IT certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or Cisco Certified Network Associate (CCNA) can be advantageous.
Experience:
Technical Support Experience: Previous experience in a technical support or IT help desk role is often preferred.
Hands-On IT Experience: Experience with hardware troubleshooting, network support, and software installation.
Skills and Competencies:
Technical Proficiency: Strong knowledge of computer hardware, software, and network systems.
Problem-Solving Skills: Excellent troubleshooting and problem-solving abilities.
Communication Skills: Good verbal and written communication skills for effectively assisting users and documenting issues.
Organizational Skills: Strong organizational skills to manage multiple tasks and priorities effectively.
Customer Service: Ability to provide excellent customer service and support to users.
Personal Attributes:
Attention to Detail: Keen attention to detail to ensure accurate problem resolution and documentation.
Reliability: Dependable and responsible, with a strong work ethic.
Adaptability: Ability to adapt to new technologies and changing IT environments.
Team Player: Willingness to collaborate with colleagues and contribute to team efforts.
Technical Knowledge:
Operating Systems: Proficiency with various operating systems, including Windows, macOS, and Linux.
Network Fundamentals: Understanding of basic networking concepts and protocols.
Security Awareness: Knowledge of IT security principles and best practices.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.Applications should be addressed to the Permanent Secretary, Office of the Prime Minister, P.O. Box 341, KAMPALA.
All application letters should include: Copies of Academic Certificates, Record of experience, detailed Curriculum Vitae(CV), Personal Contact addresses e.g. phone contacts, e-mail addresses, and a recent passport photograph of the applicant and contacts of three referees.
The applicant should be a person of high moral character and integrity, willing to work in remote rural settlements and should apply for only one (1) Post.
All applicants must quote the Reference Number of the post advertised, indicate the reference number on the top left hand side corner of the application letter, envelop, seal it and submit the application to the Human Resource Management Department, Open Registry 3rd Floor, Office of the Prime Minister.
Only Certified Transcripts and Certificates will be considered.
Applicants should access the details of each post including person and job specifications from the OPM Website at www.opm.go.ug or Office of the Prime Minister Headquarters, 1st Floor Notice Board or from all Regional Refugee Desks.
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