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Applications Support Officer job at PostBank Uganda Limited (PBU) | Apply Now
Are you looking for Banking jobs in Uganda 2025 today? then you might be interested in Applications Support Officer job at PostBank Uganda Limited (PBU)
Kampala, Uganda
Full Time
About the Organisation
ostBank Uganda is a leading financial institution committed to providing accessible, affordable, and innovative banking solutions that cater to individuals, businesses, and government entities. With a strong reputation built on reliability and customer trust, PostBank has earned recognition for its inclusive banking services, particularly focusing on underserved populations, offering a range of products including savings, loans, and mobile banking. The bank fosters a work culture centered around integrity, collaboration, and customer satisfaction, offering employees opportunities for growth and development in a supportive and inclusive environment.
Founded in 1996, PostBank has evolved to become a significant player in Uganda's banking sector, adapting to technological advancements to better serve its customers through mobile banking, digital financial services, and innovative payment solutions. With a widespread network of branches and agents across the country, PostBank serves millions of customers, including those in remote and rural areas. Driven by core values of accessibility, innovation, and trust, PostBank is dedicated to corporate social responsibility efforts that focus on financial literacy, community development, and environmental sustainability. For more information, visit www.postbank.co.ug.
Job Title
Applications Support Officer job at PostBank Uganda Limited (PBU)
PostBank Uganda Limited (PBU)
Job Description
Job Title: Applications Support Officer (Fresher Jobs)
Organisation: PostBank Uganda Limited (PBU)
Duty Station: Kampala, Uganda
Reports to: Manager Business Applications
The job holder will be responsible for the proactive identification, isolation, and resolution of issues in the Business applications space.
The incumbent will ensure platform uptime and service availability. They will also attend to customer trouble tickets escalated from front-end teams within the SLA and ensure efficient operations and maintenance of business applications.
Duties, Roles and Responsibilities
Monitor IT Applications uptime and performance through monitoring tools, alerts, dashboards etc.
Analyze and resolve application-related issues escalated from the bank’s Level 2 support team during operations and maintain proper documentation/logs for resolution provided.
Co-ordinate with application vendors’ support in case of product bugs/enhancements and follow up for early resolution.
Owning all application related calls, problems and incidents assigned in the IT service desk system to carry out problem investigation and analysis, follow-up with the respective teams and update the status with issue resolution and follow-up for closure.
Schedule, plan and execute the installation and testing of new products, upgrades, patches, or improvement to the applications.
Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
Maintain the performance of banking systems by proactively monitoring system capacity and availability, analyzing performance, tuning systems for optimal performance, troubleshooting network issues, and escalating problems to the vendor when necessary.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A Bachelor’s degree in IT, Computer Science, Business, Software Engineering, Electrical Engineering, Telecommunications Engineering, or a related field.
Certification in an IT related course is an added advantage.
Practical training in IT-related short courses.
A minimum of 2 years’ experience in the IT department.
Advanced knowledge in Unix/Linux operating systems
In depth experience in SQL, and DBMs (Oracle, SQL Server, PostgreSQL, MySQL).
In depth experience in Windows Operating systems
Programming experience (Python, C#, PHP, JS, Java etc.).
Ability to troubleshoot and solve user problems.
Scripting knowledge.
Knowledge on Finacle is an added advantage.
Business Behaviours
Passion: Committed to excellence, deliver outstanding results and make a positive impact for our customers and stakeholders.
Teamwork: Collaborates, mutual respect, and diverse perspectives, to achieve shared success and deliver greater value to the Bank.
Integrity: Uphold honesty, transparency, and accountability, ensuring ethical practices in every action.
Innovation: Embrace creativity and forward-thinking, continually seek new solutions to enhance customer experience and drive business growth.
How to Apply
The following documents should accompany the application: Cover letter, Detailed CV, and Copies of academic documents all as one file.
Online applications addressed to Chief Human Resource Officer, PostBank Uganda.
Send application to hr@postbank.co.ug with job title as subject.
Deadline: 22nd April 2025 by 5.00pm
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