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Analyst - CVM (Customer Value Management) in Large Enterprise job at MTN Nigeria Communications Plc (MTNN) | Apply Now
Are you looking for Analyst - CVM (Customer Value Management) in Large Enterprise jobs in Nigeria 2025 today? then you might be interested in Analyst - CVM (Customer Value Management) in Large Enterprise job at MTN Nigeria Communications Plc (MTNN)
Ikoyi, Lagos, Nigeria
Full Time
About the Organisation
MTN Nigeria is a purpose and value-driven organization, part of the MTN Group – Africa’s leading cellular telecommunications company. At MTNN, the focus is on creating an environment that nurtures creativity, collaboration, and personal growth. With a strong emphasis on employee engagement, innovation, and continuous improvement, MTN is committed to delivering a bold, new digital world to Nigeria and its people.
Job Title
Analyst - CVM (Customer Value Management) in Large Enterprise job at MTN Nigeria Communications Plc (MTNN)
MTN Nigeria Communications Plc (MTNN)
Job Description
The successful candidate will report to the Senior Manager – LE Segment Management within the Enterprise Business Division. They will be responsible for developing and refining B2B value management use cases, automating CVM journeys, building and implementing analytics models, and collaborating across departments to enhance the enterprise customer experience. The role demands a strategic thinker with strong analytical and communication skills who can support both campaign execution and business decision-making processes.
Duties, Roles and Responsibilities
Develop and refine value management use cases for B2B customers
Digitize and automate the customer value management journey
Collaborate with BI and other departments to build advanced analytics models
Create systems for performance tracking and automated reporting
Analyze campaign needs and implement data-driven solutions
Compile customer insights, research, and competitive analysis for CVM briefs
Develop CVM strategies and present operational plans
Recommend services that align with customer needs
Liaise with Enterprise Business Sales to deliver initiatives such as acquisition, retention, and education
Improve customer experience and contribute to MTN’s Net Promoter Score
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education:
Bachelor’s degree in Engineering, Business, Marketing, Business Administration, or a related field
Experience:
3–7 years’ experience in marketing, sales, or account management
At least 3 years focused on enterprise customer value management
Strong analytical capabilities, including building and interpreting models (propensity, segmentation, recommendation engines)
Proven ability to manage multiple tasks independently and effectively
Strong communication and project management skills
Competencies:
Self-starter with a high level of motivation
Comfortable with minimal supervision
Ability to work across teams
Result-oriented and performance-driven
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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