Administrative Assistant (Front Desk) job at Lifelink Medical Centre | Apply Now

Key Responsibilities

1. Front Desk Operations

   • Greet patients and visitors warmly and professionally.

   • Answer and direct phone calls, emails, and inquiries to the appropriate departments.

   • Manage the front desk area to ensure it is tidy and organized at all times.

2. Appointment Scheduling

   • Schedule and confirm patient appointments using the medical center’s scheduling system.

   • Coordinate with medical staff to avoid conflicts and ensure smooth patient flow.

   • Notify patients of upcoming appointments and follow-ups.

3. Patient Registration

   • Assist patients with completing registration forms and updating their personal information.

   • Verify insurance details and collect necessary documentation for billing.

   • Maintain confidentiality and accuracy in handling patient records.

4. Billing and Payments

   • Handle patient billing inquiries and process payments.

   • Provide receipts for transactions and assist patients with insurance-related questions.

   • Reconcile daily cash and card transactions and prepare reports.

5. Administrative Support

   • Assist in managing incoming and outgoing mail.

   • Order and maintain office supplies for front desk operations.

   • Support medical staff with administrative tasks as needed.

6. Customer Service

   • Respond promptly to patient concerns and complaints, escalating issues to the appropriate personnel when necessary.

   • Provide general information about the medical center’s services and policies.

   • Maintain a welcoming and professional demeanor to enhance patient satisfaction.