Share this Job
40 Call Center Advisors. Customer Operations (Contract) job at MTN Uganda Limited | Apply Now
Are you looking for administrator jobs in Uganda 2024 today? then you might be interested in 40 Call Center Advisors. Customer Operations (Contract) job at MTN Uganda Limited
Kampala, Uganda
Full Time
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
40 Call Center Advisors. Customer Operations (Contract) job at MTN Uganda Limited
MTN Uganda Limited
To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
Provide a high level of customer service as defined by a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
Provide advice and educate customers on MTN related products and services.
To utilize appropriate Customer Service systems, processes, and procedures to support work.
To attempt to resolve customer queries at first Point of contact.
To escalate customer issues as deemed appropriate.
To meet performance goals and objectives.
To live the MTN brand values in dealings with customers and colleagues.
To take on extra responsibilities and duties as required.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education
Bachelor’s degree in a relevant field
Work Experience
Basic experience in a customer facing environment.
Computer Literate (Typing speed 30 words per minute)
Customer interface, in person and or via the phone/ email
Training:
Telephone techniques.
Customer Service Training
Products, Policies and Procedure Training
Data training
Service Quality
Competencies
Knowledge
Telecommunications industry trends.
MTN Products and Services knowledge
Skills
Skills / physical competencies:
Communication skills.
Telephone etiquette.
Negotiation skills.
Interpersonal skills.
Problem solving skills.
Decision Making Ability
General Business Writing
Troubleshooting
Technical Inclination
Sales related skills.
Multitasking skills
Behavioural qualities:
Assertive.
Initiative.
Perseverance.
Attention to detail.
Team player.
Friendly.
Can-do.
Integrity.
Reliability
Courteousness
Helpfulness
Flexibility
Self-motivated
Ability to work under minimum supervision
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
Need a Professional CV? We’re Here to Help You Stand Out!
Your CV is your ticket to landing that dream job. It’s the first thing potential employers see, so why not make it count? At AfriCareers, we craft professional, eye-catching CVs designed to open doors and get you interviews.
Why You Need a Professionally Crafted CV
A well-written CV does more than list your qualifications—it tells your story. It showcases your skills, highlights your achievements, and positions you as the perfect candidate for the job. With competition growing every day, a professional CV is your edge to stand out from the crowd.
Why Our CVs Lead to Success:
ATS-Compliant – Designed to pass Applicant Tracking Systems (ATS) and avoid automatic rejections.
Tailored to the Job – We customize your CV for the specific roles you’re targeting.
Includes a Free Cover Letter – A bonus that adds extra value to your application.
Keyword Optimized – Filled with industry-specific keywords that boost your chances of being shortlisted.
Ready to Land Your Next Job?
Don’t let opportunities slip away! Click the button below to get your professional CV in just 40 minutes—and start winning those interviews. Send us a WhatsApp here or use: +256-741-535684 to order for your CV
Related Jobs
.png)
.png)
