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40 Call Center Advisor. Customer Operations (Contract) job at MTN Uganda | Apply Now
Are you looking for Customer Service jobs in Uganda 2024 today? then you might be interested in 40 Call Center Advisor. Customer Operations (Contract) job at MTN Uganda
Kampala, Uganda
Full Time
About the Organisation
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
We at MTN Uganda are a purpose and value-led organization!
At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
Job Title
40 Call Center Advisor. Customer Operations (Contract) job at MTN Uganda
MTN Uganda
Job Description
To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
Duties, Roles and Responsibilities
Main Job Functions:
To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
Provide a high level of customer service as defined by a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
Provide advice and educate customers on MTN related products and services.
To utilize appropriate Customer Service systems, processes, and procedures to support work.
To attempt to resolve customer queries at first Point of contact.
To escalate customer issues as deemed appropriate.
To meet performance goals and objectives.
To live the MTN brand values in dealings with customers and colleagues.
To take on extra responsibilities and duties as required.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education
Bachelor’s degree in a relevant field
Work Experience
Basic experience in a customer facing environment.
Computer Literate (Typing speed 30 words per minute)
Customer interface, in person and or via the phone/ email
Training:
Telephone techniques.
Customer Service Training
Products, Policies and Procedure Training
Data training
Service Quality
Competencies
Knowledge
Telecommunications industry trends.
MTN Products and Services knowledge
Skills
Skills / physical competencies:
Communication skills.
Telephone etiquette.
Negotiation skills.
Interpersonal skills.
Problem solving skills.
Decision Making Ability
General Business Writing
Troubleshooting
Technical Inclination
Sales related skills.
Multitasking skills
Behavioural qualities:
Assertive.
Initiative.
Perseverance.
Attention to detail.
Team player.
Friendly.
Can-do.
Integrity.
Reliability
Courteousness
Helpfulness
Flexibility
Self-motivated
Ability to work under minimum supervision
Language Requirements
The applicant should be proficient in any of the language combinations below;
Luo, Swahili, Luganda
Ateso, Swahili, Luganda
Runyakole, Rutoro, Luganda
Runyakole, Rutoro, Swahili
How to Apply
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Female Applicants are strongly encouraged to Apply!
Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
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