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Are you looking for administrative jobs in Uganda 2025 today? then you might be interested in Sociologist/ Beneficiaries Relations Officer Premium Jobs at a Government Entity
Kampala, Uganda
Full Time
About the Organisation
Job Title
4 Sociologist/ Beneficiaries Relations Officer Premium Jobs at a Government Entity
Government Entity
Job Description
Job Title: Sociologist/ Beneficiaries Relations Officer (4 Fresher Jobs)
Duty Station: Kampala, Uganda
Reports to: Social Development Specialist
Job Summary: The sociologist/beneficiaries’ relations officer shall play a critical role in fostering beneficiaries’ relationships, resolving issues and promoting products and services for under GROW project. The officer shall operate the GROW project toll free line at the headquarters to respond promptly to inquiries of beneficiaries including handling and resolving and referring complaints. The officer shall ensure that the Clientele’s journey from initial contact to problem resolution is smooth and effectively managed.
NOTE:
This job is only accessible to our premium members!
Duties, Roles and Responsibilities
Manage large amounts of incoming inquiries about the GROW project services and products.
Identify and assess beneficiaries’ needs to achieve satisfaction
Liaise with Social Development Specialist to effectively handle complaints, provided appropriate solutions and alternatives with the time limits; follow up to ensure resolution
Follow communication and grievance management procedures, guidelines and policies under the project.
Take an extra mile to engage project beneficiaries on concerns raised.
Work closely with the social development specialists at the MGLSD to develop innovative ways to increase satisfaction of beneficiaries.
With support from the Social development specialist, obtain and evaluate all relevant information to handle inquiries on GROW project products and services
Register grievances in the logbook, issue grievance receipts and referral forms where necessary
Follow up on beneficiary interactions, and provide feedback onl the efficiency of the feedback mechanism
Support the social development specialist in stakeholder engagement and any other roles assigned to the officer.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s Degree in Social Sciences, Business Administration of any other related field
Ability to speak at least five languages in the region for which the officer has applied
Good beneficiary support skills
Strong phone contact handling skills and -active listening
Ability to multi task, prioritize and manage time effectively
Great organizational, and time-management skills. Demonstrate logical and analytical approach to problems solving
Good oral and written communication skills, should be fluent in English
Must be a Team player with high level of integrity and. confidentiality
Self-motivated individual with the ability to work with minimum supervision and an eye for detail.
Deliverables
Updated Grievance log book, receipts and referral forms
Receive calls and provide feedback to the project beneficiaries
Timely preparation and submission of monthly and quarterly Grievance reports to the social development specialist
Timely analysis, reporting and escalation of noted grievances.
Management of the stakeholder engagement register
How to Apply
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