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3 Agent Banking Consultant jobs at DFCU Bank | Apply Now
Are you looking for Banking jobs in Uganda 2025 today? then you might be interested in Agent Banking Consultant jobs at DFCU Bank
Kampala, Uganda
Full Time
About the Organisation
DFCU Bank is a leading financial institution in Uganda dedicated to transforming lives and businesses through innovative financial solutions that drive economic growth and financial inclusion. Established in 1964 as the Development Finance Company of Uganda, the bank has grown from a development finance institution into a full-fledged commercial bank, with a significant milestone being its acquisition of Crane Bank in 2017. Recognized for its strong financial performance, customer service excellence, and digital banking innovations, dfcu Bank has received multiple industry awards and remains a trusted partner for individuals, SMEs, and corporate clients.
The bank fosters a dynamic and inclusive work culture that emphasizes integrity, customer focus, innovation, teamwork, and excellence, offering employees professional growth, career advancement opportunities, and competitive benefits. With a strong presence across Uganda through an extensive network of branches, ATMs, and digital banking services, dfcu Bank continuously invests in technology to enhance accessibility and efficiency.
Committed to corporate social responsibility, the bank actively supports financial literacy programs, women empowerment initiatives, environmental sustainability efforts, and youth entrepreneurship. Headquartered at 26 Kyadondo Road, Kampala, Uganda, dfcu Bank remains a key driver of financial empowerment and economic development in the country. For more information
Job Title
3 Agent Banking Consultant jobs at DFCU Bank
DFCU Bank
Job Description
Job Title: Agent Banking Consultant, Eastern, Northern and Western Regions
Organisation: DFCU Bank
Duty Station: Kampala, Uganda
To grow the dfcu agent Banking channel, monitor the agent network and enforce compliance with the BOU Agent Banking guidelines.
Duties, Roles and Responsibilities
Drive business growth through agent and customer acquisition.
Monitor and supervise agents to ensure compliance.
Maintain an active agent network in order to meet the minimum agent utilization target.
Act as first level of support to agents and customers in order to resolve agent and customer queries.
Coordinate the distribution of Agent branding collateral and ensure compliance to branding guidelines and bank set agent operating procedures.
Coordinate the distribution of Agents business tools e.g. Point of Sale (POS) terminals, transaction books etc in order to maintain an active agent network.
Prepare reports on branch/regional Agent performance and share with relevant business stakeholders in order to achieve an active agent network.
Carry out competitor analysis to improve product/ service features.
Identify new market opportunities to support the channel’s expansion.
Monitor and enforce agents’ adherence to the Bank of Uganda prudential guidelines.
Directly work with the different teams involved in agent banking network management (ANMs, Branch Staff) to maintain a productive and compliant Agent Channel.
Undertake additional duties and/or transfer you to other duties compatible with your skills and experience within dfcu more generally as the Bank shall in its absolute discretion determine.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum banking experience of 1 year.
Knowledge and understanding of banking operations and processes.
Ability to effectively work within a team-oriented environment.
Strong analytical skills; both quantitative and qualitative
Customer service oriented
Proactive approach to work with
Knowledge of Microsoft tools
Good typing skills with speed and accuracy
Good selling skills
Behavioural Competencies Required
Reliably accomplishes work expectations; is well organized and productive.
Gathers, organizes, and applies knowledge.
Adds value to our customers and behaves with integrity and commitment.
Is aware of personal impact on others and adjusts accordingly.
Understands and appreciates others, acts in a mature and professional manner.
Displays a growth mindset; takes initiative to learn, develop, adapt & apply.
How to Apply
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates, to the email address indicated below:
Working opportunity in Uganda
Deadline: 8th April 2025
NB: Only short-listed candidates will be contacted.
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