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Relationship Manager – Personal Banking job at Bank of Africa | Apply Now
Are you looking for bank jobs in Uganda 2024 today? then you might be interested in Relationship Manager – Personal Banking job at Bank of Africa
Kampala, Uganda
Full Time
About the Organisation
Bank of Africa Uganda Limited (BOA Uganda) is a key player in the Ugandan banking sector, providing a wide range of financial services to individuals, businesses, and institutions. As part of the Bank of Africa Group, which operates in 18 countries across Africa, BOA Uganda benefits from a strong network and extensive experience in the African financial landscape.
Established in 1985, BOA Uganda has grown significantly, earning a reputation for reliability, innovation, and customer-focused services. The bank offers a comprehensive suite of products, including personal and business banking, loans, savings and investment accounts, and digital banking solutions. Its commitment to leveraging technology has led to the development of robust online and mobile banking platforms, making financial services more accessible and convenient for its customers.
BOA Uganda is known for its strong focus on small and medium-sized enterprises (SMEs), providing tailored financial solutions to support their growth and development. The bank offers various credit facilities, advisory services, and business development support to help SMEs thrive in a competitive market.
The bank also places a high priority on corporate social responsibility, engaging in numerous initiatives aimed at improving the well-being of communities in Uganda. These initiatives include support for education, health, environmental conservation, and economic empowerment projects. Through its community outreach programs, BOA Uganda demonstrates a commitment to making a positive impact on society.
Job Title
Relationship Manager – Personal Banking job at Bank of Africa
Job Description
To manage existing relationships effectively so as to facilitate the growth of the Employee Banking liability and asset growth portfolio within Personal Markets. Managing unsecured portfolio delinquencies and ensuring that the flow rates are within the approved parameters.
Working with the sales coordination team, credit, Personal markets, branches and operations to ensure penetration of public sector companies through client acquisition, service delivery and retention.
Duties and Responsibilities
Key responsibilities
Portfolio Management
Monitor on a day to day basis delinquent customers (1-29 days) and work with branches and companies to establish why they are delinquent.
Track First Instalment Defaults (FIDs) and work through branch managers and regional managers to ensure resolution.
Ensure salaries have come through and advise the credit team where there are delays as per the expected salary dates
Follow up on the missed salaries and ensure resolution by the companies and provide feedback to credit in case of terminations, resignations, deaths, deletions etc.
Work with credit to align instalment due dates that are not aligned to employer payroll dates.
Ensure salary diversions, resignations, death cases are followed up and resolved or escalated to the credit team.
Ensure readiness for the monthly portfolio review meetings and any reports are submitted to credit in time.
Ensure all loans are properly tracked under right employer codes and address the ungrouped/wrongly grouped loans from proper tracking.
Advise business on companies which exhibit high risk policies and practices hence control and manage risk
Sales management
Support sales staff to acquire profitable and quality business from the key companies in the portfolio.
Work with Branches and Regional managers to cross sell all the relevant bank products (assets, liabilities, payroll etc.) in the allocated companies.
Fully exploit the existing customer relationships to create new profitable business opportunities.
Work closely with SME and Corporate Banking teams in building relationships with some of the key companies in the portfolio.
Work with branch managers and employers to organize different sales activities/activations at key companies for the sales staff to gain access to the employees of the target companies.
Support some applications that may require exceptional approval for some reason like suspended schemes.
Identify opportunities in non-empaneled companies and empanel them as per the approved company empanelment process to drive penetration
Work with products team in the development and execution of initiatives for the acquisition, retention and growth of target customer bases for liabilities and assets
3. Service
Visit key companies to identify their needs, receive feedback and provide appropriate solutions within our value proposition
Escalate service issues within companies in the allocated portfolio (i.e. salary delays, double deductions, wrong profiling, interest rates) to the appropriate departments
Continuously monitor the performance of the companies for timely management of credit limits, expirations and renewals
Carry out any other duties that may be assigned to you from time to time.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Bachelor of Commerce/BBA/ Marketing or related degree from a recognized University
At least 3-5 years’ practical sales and credit experience, with proven results.
General banking experience.
Exposure to branch sales or credit functions in a Retail Banking environment.
How to Apply
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
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