Operations Manager (Facilities) job at GoldServe | Apply Now

Contract Administration & Client Engagement:

• Understand and manage the operational aspects of contracts, ensuring compliance and performance.

• Actively engage with clients to address needs, provide updates, and maintain strong relationships.

• Proactively identify opportunities for improving contracts and expanding service offerings.

Facility Operations Oversight

• Develop and implement operational policies, procedures, and guidelines to ensure the efficient and effective functioning of the facilities.

• Coordinate with various teams, such as maintenance, housekeeping, supply chain, technology to ensure seamless operations and address any issues that may arise.

• Supervise facility management staff, including maintenance personnel and

• housekeepers, to ensure timely and efficient service delivery.

• Oversee interior fitout projects for workspaces, including design coordination cost management, and timely delivery.

• Conduct regular inspections to identify maintenance needs, prioritize tasks, and coordinate repairs or replacements as required.

• Respond promptly to facility-related emergencies, such as power outages, equipment failures, or structural issues, and take appropriate actions to minimize downtime and ensure the safety of personnel.

Stock and Asset Management:

• Ensure prompt stock takes of consumables and maintain accurate inventory records.

• Monitor the movement of company assets to ensure accountability and alignment with contract delivery needs.

• Maintain a comprehensive inventory of assets and consumables, ensuring proper utilization

Stakeholder Communication and Relationship Management

• Collaborate with internal stakeholders, including senior management, operations teams, and facility utilisers, to understand their needs and address any facility-related issues.

• Provide regular updates, reports, and recommendations to senior management on facility performance, maintenance activities, and improvement initiatives.

• Foster positive relationships with clients, vendors addressing their concerns and ensuring their satisfaction with the facilities and services provided including SLA adherence

Revenue Growth & Strategy

• Drive revenue growth by identifying and capitalizing on opportunities within existing contracts and business development initiatives.

• Support the Business Development team in drafting proposals and securing new contracts.

• Prepare accurate Bills of Quantities for facility and construction-related projects and support the business development teams.

Innovation in Workspace Management

• Develop and implement innovative ideas to enhance workspace functionality, efficiency, and client satisfaction.

• Collaborate with clients and internal teams to create tailored workspace solutions that align with their needs.

Budget and Resource Management

• Develop and manage the facility management budget, including cost estimation, forecasting, and expenditure tracking.

• Optimize resource allocation, including personnel, equipment, and materials, to ensure cost-effectiveness and efficient operations.

• Identify opportunities for cost savings and process improvements without compromising quality and service standards.

Team Leadership and Record Keeping

• Lead, mentor, and coordinate a diverse team (Facility Managers, Architect, Facility Officers, Facility Assistants etc..), fostering collaboration and high performance.

• Ensure proper record-keeping practices across all areas, including financial documents, stock inventory, and project records.

Compliance and Risk Management:

• Ensure compliance with health, safety, and environmental regulations across all operations.

• Identify and mitigate risks associated with contract delivery and asset management.