Share this Job
Merchant Support Advisor job at ABSA Bank | Apply Now
Are you looking for Marketing jobs in Uganda 2025 today? then you might be interested in Merchant Support Advisor job at ABSA Bank
Hoima, Uganda
Full Time
About the Organisation
Absa Bank Uganda Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
Absa Bank Uganda Limited is a reputable and innovative financial institution dedicated to empowering individuals and businesses with a comprehensive range of banking solutions that drive sustainable economic growth and community development. With a mission to deliver exceptional financial services and foster lasting customer relationships, the bank has earned significant recognition for its market leadership, commitment to excellence, and strong ethical standards.
Evolving from its humble beginnings into a major player in Uganda’s banking sector, Absa Bank Uganda Limited boasts a dynamic work culture that promotes diversity, continuous learning, and employee empowerment through competitive benefits, flexible work arrangements, and ample career opportunities. Leveraging a modern business model and cutting-edge technology, the bank maintains a broad reach and robust presence in the region, underpinned by core values of integrity, innovation, and customer-centricity.
Its dedication to corporate social responsibility is evident in its active support for community initiatives, educational programs, and environmental sustainability efforts. For more information, visit [Company Website].
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management, and insurance. Listed on the Johannesburg Stock Exchange (JSE), Absa Group is one of Africa’s largest diversified financial services groups, with a presence in 12 countries across the continent and around 41,000 employees.
Job Title
Merchant Support Advisor job at ABSA Bank
ABSA Bank
Job Description
responsible for achieving sales targets through proactive selling of the bank’s consumer lending, retail asset, and credit card products while ensuring compliance with KYC requirements and maintaining excellent customer service.
Duties, Roles and Responsibilities
Sales and Customer Support (90%)
Achieve exceptional sales performance through proactive selling and cross-selling of the bank’s alternate channel products.
Generate quality leads and follow up to convert leads into sales.
Participate actively in sales campaigns to meet specific targets.
Maintain accurate sales performance statistics for management use.
Submit completed application forms for various products as per bank policies.
Ensure accuracy and completeness of all customer documents.
Comply with KYC and anti-money laundering regulations.
Adhere to operational risk management standards, including health and safety.
Customer Service (5%)
Deliver excellent customer service in line with Absa values.
Resolve customer queries and complaints promptly, escalating unresolved issues to the Line Manager when necessary.
Build positive relationships with internal service providers for quick turnaround of escalated issues.
Advise customers on account approvals and encourage transactions through agency banking.
Technical Experience and Capability (5%)
Share knowledge and experience with the team to improve collective performance.
Set annual performance objectives with the Team Leader, including sales targets.
Engage in personal development and training programs to enhance skills.
Risk, Governance, and Regulatory Compliance
Perform all duties in compliance with regulatory requirements, the Enterprise-Wide Risk Management Framework, and internal policies.
Understand and manage risks relevant to the role.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education and Experience:
Minimum of a diploma or equivalent in a relevant field.
Experience in competitor product sales is an advantage.
Proven experience in front-line banking sales, marketing, or service environment.
Competencies:
Strong verbal and written communication skills.
Excellent networking and influencing abilities.
Proficient in presentation and listening skills.
Ability to recognize sales opportunities and execute proactive selling.
Problem-solving capabilities with a sound understanding of bank operations and regulations.
Knowledge and Skills:
Basic knowledge of the bank’s products and services.
Understanding of local banking policies and regulations.
Knowledge of risk management, health and safety standards, and anti-money laundering protocols.
Familiarity with competitor products and services for high net-worth clients.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
Related Jobs
.png)
.png)
