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Client Engagement Manager – East Africa Job at Business for Health Solutions (BHS) | Apply Now

Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Client Engagement Manager – East Africa Job at Business for Health Solutions (BHS)

Kampala, Uganda

Full Time

Deadline: 

31 Mar 2025

About the Organisation

Business for Health Solutions (BHS) is a mission-driven organization committed to transforming healthcare systems across Africa. BHS partners with private healthcare enterprises to build capacity, enhance technical capabilities, and strengthen service delivery. Through corporate partnerships and technical assistance, BHS fosters sustainable healthcare solutions that make a lasting impact.

Job Title

Client Engagement Manager – East Africa Job at Business for Health Solutions (BHS)

Business for Health Solutions (BHS)

Job Description

The Client Engagement Manager will be tasked with identifying and engaging private healthcare enterprises and intermediaries across East Africa to build a robust client pipeline. They will support healthcare enterprises in articulating their technical needs and develop relationships with industry associations, government stakeholders, and healthcare networks.

The role also involves guiding clients through onboarding, due diligence, and compliance processes, as well as facilitating technical assistance (TA) projects in areas such as supply chain management, regulatory compliance, inventory management, and hospital administration.

Additionally, the manager will collaborate with the MEL Officer to develop project-specific metrics, gather performance data, and contribute to case studies and impact stories.

Duties, Roles and Responsibilities

  • Identify and engage private healthcare enterprises and intermediaries across East Africa to build a strong client pipeline.

  • Support healthcare enterprises in understanding and articulating their technical needs.

  • Develop relationships with industry associations, government stakeholders, and healthcare networks.

  • Represent BHS at conferences, networking events, and industry meetings to increase visibility and recruit new clients.

  • Support clients through the BHS and corporate partner due diligence and compliance processes.

  • Assess client technical challenges, develop problem statements, and scope projects in areas such as:

    • Supply chain & logistics

    • Regulatory & quality assurance

    • Inventory management

    • Hospital administration & service delivery

  • Collaborate with the BHS corporate partnerships team to define expert requirements and match volunteers to projects.

  • Guide clients and volunteers through the full TA project cycle, including onboarding, expectation setting, and troubleshooting.

  • Work closely with the MEL Officer to design project-specific metrics and gather key performance data.

  • Conduct post-project debriefs with clients and develop case studies and impact stories.

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INDUSTRIAL

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SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

  • Bachelor’s or Master’s degree in a relevant field.

  • Minimum of 5 years of experience in the African healthcare sector with a blend of entrepreneurial, strategic, and operational experience.

  • Expertise in one or more of the following areas:

    • Pharmaceutical manufacturing, distribution, and supply chain management

    • Private health service delivery & hospital administration

    • Pharmaceutical sales & marketing

    • Health insurance and financing models

  • In-depth understanding of private-sector healthcare systems.

  • Excellent written and verbal skills, with the ability to convey technical topics to non-technical audiences.

  • Proven experience in managing multiple projects and client relationships.

  • Ability to engage diverse stakeholders, including private enterprises and government actors.

  • Proficient in defining metrics and tracking impact.

  • Skilled in Microsoft Office, Google Workspace, and willing to learn new tools (e.g., Airtable, CRM software).

How to Apply

Interested candidates should submit your CV and a cover letter outlining your suitability for the role by clicking on the "Apply" button below.


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