Branch Operations Manager job at I&M Bank Uganda | Apply Now

Oversee implementation of risk management policies and procedures by branches.

Conduct regular review of branch operations to ensure that standards are maintained and improved upon.

Identify staff training and liaise with the Human Resource department to incorporate them in its training programme.

Monitor the day to day running of the branch in line with policy.

Responsible for Branch performance reports for Senior reviews

Conduct monthly review of performance levels against approved budgets

Ensure key human capital issues are resolved consistently across the Branch, in line with the guiding principles, policies and practices established by the Bank

Regularly appraise the activities and functions of the Branch and make recommendations for improvements where required to the Department Head

Recommend and participate in the review of the Bank policies and practices impacting the group

Perform other duties as assigned by the Country Head of Operations

Approve account opening, drive dormant reactivations

Carry out the day to day running of the branch activities

Monitor and maintain KYC compliance on all files

Address and resolve customer complaints promptly.

Promote customer service among branch staff and in line with the bank’s service culture through coaching and mentoring, among others.

Manage, motivate, set performance guidelines and standards, career planning and counselling and for the team attend to any other staff issues at the branch.

Assign duties to various team members by giving them specific tasks and ensuring business continuity at the branch, among others.