You will provide strategic leadership in establishing and implementing the agency banking model in line with the Bank’s overall objectives of providing customers with alternate channels of service
Responsible for the Implementation of the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the customers.
This position is responsible for formulating and driving the Corporate Banking strategy and plans, sales, growth, profitability and relevant market share
The Call Centre Manager will oversee customer engagement, customer satisfaction surveys (including NPS surveys), loan recovery, and after-sales support through a centralized call centre team.
You will Conduct project design review meetings with respective partner villages and provide feedback as required to update project designs and budgets prior to implementation
Lead the Technical Integrity & Process Safety Team (TIMR) team, with responsibility for personnel issues, employee recruitment and development, managing and delegating work activities